Service Centers

Want the best service? You’ve come to the right place.

At Travelocity Business, we’re deeply invested in creating great service for our customers. We’re not just a technology company building a booking tool, we’re an innovative travel agency developing the next generation of customer service technology.

Service that goes the extra mile

We know providing business travelers quick, accurate and friendly service around the clock makes the difference. How do we do it?

It's our experience, if treated like a VIP, travelers are more inclined to follow the company's travel program — offline and on.

Traveler assistance

The TBIZSM Service Center can handle a full range of inquiries, including assistance with:

  • Domestic and international bookings for air, car and hotel
  • Changes to existing reservations
  • Questions about online booking
  • Travel booked by travel arrangers and planners
  • Management of traveler preferences and profiles
  • Choosing in-policy preferences

Specific needs:

  • Group and meeting travel
  • Global itinerary planning
  • Multi-destination trips
  • International Rate Desk - handles international tariffs and low fares for complex itineraries

VIP services and more

Some may say not all travelers are created equal. But at Travelocity Business, we treat every client like a VIP. And yet you still can offer high-end services and unique bonuses to meet the needs of your executive travelers.

The TBIZSM portfolio of executive and VIP services includes:

  • VIP accommodations
  • Concierge services —
    (theater/museum/concert tickets, dinner reservations, sightseeing tours, sporting events, spa services and more)
  • Hotel and car upgrades
  • International travel document management
  • Dedicated phone number
  • Traveler preferences visible to call center agents during call

New and/or existing reservations:

  • Upgrade requests
  • Seat clearance and seat recheck
  • Special needs requests
  • Road Show tours
  • Airport shuttles, limousine and town car rides

And to ensure every traveler at your company gets the great service they deserve, Travelocity Business can provide a dedicated toll-free phone number, complete with customized greetings and call reporting.

Want to learn more?

We're happy to help you further evaluate your company's specific needs. You can contact us by phone at 1.888.GET.TBIZ, or you can request more information via an online form.