Service Centers

At Travelocity Business, we’re deeply invested in creating exceptional service for our customers. We’re not just a technology company with a booking tool, we’re an innovative travel management firm developing the next generation of customer service technologies.

Travelocity Business is here to help your business travelers with fast, accurate and friendly service around the clock. With an average of 10 years corporate travel experience, our agents are adept at helping enforce your policies while building a friendly, professional rapport with travelers.

Traveler Assistance

With strategic locations around the globe, our Service Centers can handle a full range of inquiries, including assistance with:

  • Domestic and international bookings for air, car and hotel
  • Changes to existing reservations
  • Questions about online booking
  • Travel booked by travel arrangers and planners
  • Management of traveler preferences and profiles
  • Choosing in-policy preferences

Specific needs:

  • Group and meeting travel
  • Global itinerary planning
  • Multi-destination trips
  • International Rate Desk - handles international tariffs and low fares for complex itineraries

VIP services and more

While we treat every client like a VIP, for your executive travelers we provide high-end services to meet their unique needs.

Our portfolio of executive and VIP services includes:

  • VIP accommodations
  • Concierge services —
    event tickets, dinner reservations, tours and more
  • Hotel and car upgrades
  • International travel document management
  • Dedicated phone number
  • Traveler preferences visible to call center agents during call

New and/or existing reservations:

  • Upgrade requests
  • Seat clearance and seat recheck
  • Special needs requests
  • Road Show tours
  • Airport shuttles, limousine and town car rides
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